Loud music and public calls top Brits' list of worst phone habits

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a woman using her smart phone while riding on a public transit train. The scene captures modern urban life, with its focus on staying connected through mobile technology during commutes. Concepts of travel, urban living and digital connectivity.
(Image credit: Tang Ming Tung / Getty Images)

Things that can ruin your day: train cancellations, forgetting your keys, knocking a bowl of breakfast over before you’ve even had a bite, and, of course, the big kahuna: someone playing music obnoxiously loudly sans headphones in the middle of your journey. You may feel like that’s your secret, unconfirmed pet peeve, but new research shows that actually, it’s at the top of most Brits’ lists.

Perhaps feeling slightly guilty about the modern lack of phone etiquette, mobile network O2 has released new research which shows Brits’ desire for mobile manners and the pet peeves that annoy them the most. Clearly, Martin Freeman isn’t alone in being driven mad by public phone usage…

First, we had table manners, now, in the 21st century, we have mobile manners – and 84% of Brits agree this is a vitally important skill – in fact, most of us think phone manners are even more important than their dining counterparts. Things like silencing your phone in public, not using a loudspeaker, and not choosing your phone over your friends (phubbing) are high up on the list of mobile manners.

Also on the list was photographing people without their consent and backdoor browsing (when you snoop at a stranger’s phone screen), both of which are considered highly impolite.

LONDON, UNITED KINGDOM - 2025/07/16: Passengers seen inside a London Underground train. (Photo by Dinendra Haria/SOPA Images/LightRocket via Getty Images)

(Image credit: Dinendra Haria / SOPA / Getty Images)

It turns out that 76% of Brits are in favour of public spaces like gyms and restaurants having clearer guidelines on mobile etiquette, whilst 71% say these poor manners and bad habits have become more widespread in the last decade – which sort of tracks given the global rise of phone usage.

It’s not just about bad manners, though; it could be affecting your dating life too, as over half of Brits said that poor mobile etiquette was as much of a turn-off as having poor personal hygiene. Yikes.

Whilst it may be a case of see it, say it, sorted for suspicious behaviour, it sounds like it’s more don’t see it (over someone’s shoulder), don’t say it (loudly), and you’re sorted.




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Hermione Blandford
Content Editor

Hermione Blandford is the Content Editor for Shortlist’s social media which means you can usually find her scrolling through Instagram and calling it work, or stopping random people in the street and accosting them with a mini mic. She has previously worked in food and drink PR for brands including Johnnie Walker, Tanqueray, Gordon's, The Singleton, Lagavulin and Don Julio which means she is a self confessed expert in spicy margaritas and pints, regularly popping into the pub in the name of research.

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