There was once a time, not so long ago, when people would be upfront about things that they didn’t like. Been to a restaurant where you were served subpar food? You’d speak to the manager and explain your problems, perhaps he’d apologise and give you a free meal, maybe he’d take offence and tell you he doesn’t value your custom.
Either way, you did it there and then. These days, you sit in silence, stewing in your own rage the entire journey home before bashing out some word missiles on TripAdvisor.
These words will then be read by the establishments you’ve mugged off who are supposed to use them to improve. Or, if you’re the manager of Shimla Cottage – give you a good ol’fashion ticking off.